Flagship Advisory Partners’ Executive Interview Series

December 28, 2023 |
7 minutes read
7 minutes read

Flagship Advisory Partners’ Executive Interview Series provides readers with exclusive insights from thought leaders in the payments and fintech industry.

This edition puts the spotlight on TerraPay, a leading fintech that serves businesses and fintechs in the B2B cross-border payments space. Flagship Advisory Partners met with Ram Sundaram, Co-Founder and COO of TerraPay to learn about TerraPay’s perspectives on fintech disruption and success in the B2B cross-border payments market.

1. TerraPay has been at the forefront of fintech disruption in B2B cross-border payments. Can you walk us through what TerraPay does and how it has evolved from its early days?
Ever since our inception in 2015, we have stayed true to our mission of simplifying global money movement by making it instant, digital, and fully compliant.

The idea of interoperability played a key role in shaping our vision and what we do. Despite the global movement towards digitization, we saw the real-life challenges plaguing the world of small-value cross-border payments. We identified the gaps that legacy FIs could not address for such payments and took the initiative to obtain our own licenses and establish an ecosystem capable of assessing risk and accommodating varying Know Your Customer (KYC) and compliance standards across different markets. That’s what helped us build our trusted network of partners, with compliance and technology at the core.

The first successfully piloted interoperable transaction on TerraPay occurred between a money transfer operator in the UAE and Airtel Money in Rwanda back in 2015. At that time, the only option for such transfers was through one of the largest MTOs in the world (who is now a client!), which had a total cost of a steep 25%. Today, we partner with leading banks, MTOs, wallet operators and global businesses to provide an instant, inclusive, and accessible payments ecosystem. When we say that we power instant cross-border payments, we are saying that more than 97% of the payments that are processed on the TerraPay platform are done in less than 60 seconds.

2. The B2B cross-border payments market is massive, with an estimated $30 trillion in turnover. Banks still own the lion’s share of this market, but we see fintechs slowly winning share. What are some of the opportunities for fintechs in the B2B cross-border payments space?

Before diving into the opportunities, it is crucial that we understand what led to the widespread emergence of fintechs.

Armed with a vast network, robust regulatory and technical infrastructure, and sufficient liquidity, banks have supported multinational cross-border payments for decades, front-ending them through the SWIFT network.

However, over the past decade, there has been a notable shift. The rapid rise of e-commerce, gig workersand a growing number of international sellers selling goods through local e-commerce platforms hasaccelerated SMB cross-border payments. According to the World Bank, SMBs represent approximately 90%of businesses and more than 50% of employment worldwide. They are responsible for over $17 trillion ofcross-border payments annually.

However, the experience of a bank’s SMB customer sending or receiving payments is radically different from a large business. SMBs face several unique challenges, and this becomes even more pronounced for lower-value B2B payments where parameters like forex trading volatility, liquidity, compliance, a lack of transparency, processing, and settlement times bear a significant impact on business.

This is where fintechs come in. They are able to navigate these complexities quickly and come up with different solutions that address the market. They also target specific segments, avoiding massive multinationals with long sales processes, focusing on their strengths in addressing SMBs. At this point, fintechs hold 2% of global financial services revenue pool, which we estimate to be valued at $1.5 trillion in revenue by 2030.

Competition isn’t the way forward. In this interconnected economy, I think the real opportunity lies in building strong fintech-bank partnerships that will strengthen the future of cross-border payments.

3. What kind of cross-border payment B2B use cases do you see where fintechs have found a sweet spot and banks have underserved?

B2B payments, in essence, present a mosaic of scenarios, from individual entrepreneurs to global enterprises, demanding systems with the robustness to manage this intricate diversity. You’ll find a variety of use cases where fintechs are thriving.

Let’s consider the travel industry, where there are businesses like travel aggregators, global distribution systems, etc. on one side, and on the other, you have suppliers, like hotels, tour guides, transit systems, etc. This landscape is fraught with an overwhelming number of challenges and unmet needs.

Sometimes, the supplier is a single person who may require highly-specialized solutions, such as immediate payments and transparent fee structures. Fintech has been able to successfully address these needs to a large extent.

4. Are there any specific verticals that are underserved where Fintechs have more room to grow versus banks?

At TerraPay we have realized that an industry or a vertical-led approach can drive customized value for organizations. Take travel for instance. Now, you might think that this trillion-dollar industry is well-served but in reality, there is still tremendous potential. Fintech has the opportunity to boost the efficiency of payment processes within this multi-player sector, improving payment experiences and overcoming challenges related to flexibility and personalization; meeting the evolving needs of the end consumer.

The booming social media industry is another area of focus for us. Many social media firms are also venturing into e-commerce, enabling influencers to sell products and users to make purchases. This dynamic introduces an intriguing use case, as a significant portion of these transactions involves cross-border micropayments, which are currently associated with high costs. TerraPay collaborates with innovative startups aiming to develop solutions in this domain, allowing customers to make cost-effective payments of mere cents within a sustainable business model.

E-commerce is another vertical packed with potential. However, we focus on targeting emerging and underserved markets in this sector. In the African continent, for instance, many use mobile wallets as their primary financial instrument. But they face limitations in using these wallets to make purchases from platforms like Amazon U.S. The current solution for consumers involves engaging a local retailer with a verifiable address and bank account, who then places orders on their behalf and charges an additional fee. TerraPay has been actively addressing this issue, most recently through collaborations with mobile money network operators (MNOs) like Airtel Money. This partnership seeks to enhance the accessibility and efficiency of e-commerce transactions for consumers in these markets.

Lastly, with SMB payments, there is always a layer of intricacy owing to the nature of the industry or market they operate in. A simple example of this is a cross-border account receivables e-invoice sent by a supplier to their buyer which needs to be accompanied by documentation such as tax and customs papers depending on the place of origin and destination. Moreover, such requirements tend to be corridor-specific. Fintech can easily build capabilities to facilitate B2B transactions within well-established corridors, particularly in Western and U.S. regions where streamlined document exchange systems are already in place. However, the approach and challenges change when we talk about developing countries. , TerraPay actively collaborates with SMBs in Africa, a region characterized by robust import activity, notably from China. Needless to say, this geographical span linking Africa and China presents a new world of complexities in terms of regulatory requirements to enable the seamless movement of funds. The “white space” here is the opportunity to connect traditional supplier markets with emerging buyers spanning various markets.

5. Who are TerraPay’s key clients?

Our key clients have always been financial institutions (FIs) for account payout networks. This includes money transfer operators (MTOs) who rely on other networks to deliver cross-border transactions. Next, are banks that are seeking to offer real-time solutions to their customers. The final segment is MNOs who need the ability to interoperate across other wallets.

The B2B payment space is vast and each industry has specific needs and complex use cases. Across the three verticals I mentioned earlier, we work closely with our partners to identify their unique needs. Recently, we worked with a global e-commerce platform to transform their cross-border pay-out capabilities. We built customized pay-out experiences using diverse functionalities to offer the payees their preferred pay-out methods in their local currencies. We delivered multiple secure pay-outs such as fund disbursement to employees, sub-merchants, suppliers or customers and pay-outs to bank accounts, wallets, and cards – across the globe with a built-in compliance management system. We were able to deliver a success rate of 99%, with 90% of the transactions delivered under 15 minutes across 115k unique receivers with coverage of all leading banks within the region. All within a matter of months.

6. When it comes to Fintechs in the space, do you see any winners or losers?

Many fintech startups are tackling cross-border challenges and truly changing the global payment environment, yet we anticipate eventual consolidation in this space. You see, most fintechs don’t develop their technology in-house and outsourcing their core platform takes away their autonomy. This is what sets TerraPay apart, we have built our core platform, card acquiring, and recently tested issuance solutions from the ground up. This gives us complete control over our product.

Ultimately, to establish a robust business, ownership of the core elements is crucial, and in fintech, what sets you apart is an equal blend of technological expertise and financial domain chops. Piecing together services from various sources limits capability and I think that renders the current fintech ecosystem somewhat delicate, akin to operating a Lego structure with borrowed blocks.

7. What are your growth areas or planned focused growth opportunities for the future?

For geographical growth today, we are in 128 countries with an internal mission to reach 150 countries by 2025. The bigger that number gets each year, the harder those countries are to reach as now you are at the long tail of markets where there is no local infrastructure.

Over the last few years, TerraPay has established itself as a leader in International Money Transfers. At the same time, we are constantly developing and adding new payment products and solutions to best use our existing network for Business pay-outs, Wallet enablement, Issuance, and Acquiring, Card-to-Account, through necessary regulatory licenses and approvals, adding more settlement banks for regions with an aim to remove the dependency on cash overall.

We recently closed our Series B equity financing round, raising over $100 million in equity and debt financing, accelerating our global expansion plans, especially across the LATAM and MENA regions while also growing our existing pay-out network to 150 countries by 2024.

8. Given that Visa now has a strategic investment in TerraPay, what does the future hold from that perspective?

With Visa joining us, the idea is to build holistic solutions and enhance connectivity. Our quality of service is something that stands out for Visa. They have been leveraging our technology for account transfers and Visa Direct is leveraging our network reach for payouts, expanding wallet reach and access to all our corridors. This grows the ecosystem substantially because for us to individually integrate with every bank in the world would be impossible. There are some interesting things that we are exploring with Visa where we can build, and they can scale to their customers because of the existing connectivity networks.